Shipping Policy and Charges
This shipping policy outlines how we handle and process your orders. We are committed to delivering your items in a timely and efficient manner. Please review the details below to understand how shipping is managed based on the weight and timing of your order.
Order Processing
- Orders placed before midday (12:00 PM) are processed and shipped on the same working day.
- Orders placed after 12:00 PM will be shipped on the next working day.
- Orders are processed Monday to Friday, excluding public holidays.
Shipping Methods
- Standard Orders (up to 140kg): Shipped via APC Overnight Courier Service with next-day delivery in most areas.
- Heavy Orders (over 140kg): Shipped via a pallet courier service. Delivery is typically within 3–5 working days.
Courier Charges (Guide Only)
Courier charges vary depending on your location, order weight, and account type. The following table provides indicative rates only. Actual charges are calculated at checkout and may differ based on postcode zones, customer pricing tiers, and delivery eligibility.
| Delivery Region | Courier Base Rate | Per Kilo Over 20kg | Pallet Rate | Free Shipping Eligible |
|---|---|---|---|---|
| UK Mainland (excl. Scottish Highlands) | £7.95 | £0.40 | £75.00 | Yes |
| Isle of Wight | £24.95 | £0.50 | £150.00 | No |
| Scottish Highlands | £19.95 | £0.50 | £150.00 | No |
| Northern Ireland (BT1–BT48) | £24.95 | £0.50 | £200.00 | No |
| Northern Ireland (BT49+) | £120.00 | £0.50 | £200.00 | No |
| Channel Islands | £75.00 | £5.00 | £150.00 | No |
| Offshore Islands | £24.95 | £0.50 | £150.00 | No |
Tracking and Notifications
Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this to monitor the progress of your delivery.
Additional Information
- Delivery times may vary due to external factors such as weather, courier delays, or remote delivery locations.
- If you have any special shipping requirements, please contact us before placing your order.
- We currently ship within the United Kingdom only.
If you have questions about our shipping policy or need assistance with a delivery, please reach out to our customer service team.