FAQs

Customer Services

How do I contact Janitorial Supplies?

If at any time you need advice, clarification or any additional information about a product we sell, a service we offer or experience any problem whatsoever with our company, we want to hear from you. Please contact us via the "Contact Us" form or call us on 087 0352 0600 Thank you for shopping with us!

Customer Services with Janitorial Supplies

Our aim at Janitorial Supplies is to provide first-class customer service via our dedicated and fully trained Customer Services team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer's varied needs. Our newly formed Customer Services team is a one-stop shop so whether you're looking to place an order, make a return, change delivery details or resolve an issue. We're always looking at ways to improve our service offering and that's why we now offer a hotline to our friendly Customer Services team. For further info please see HELP on the bottom of this page.  

I have received a faulty item.

We ensure that all of our products are given a thorough quality check before they are sent out to any of our clients. If you do find that you have a fault with your product/s, please feel free to inform us within 7 days and we will give you a replacement or a refund.

I have a query with my order. How can I contact you?

If you have a query in relation to an order that you have recently purchased, please contact our Customer Service Team on 0870 352 0600. Please have your order reference number or purchase order number to hand. Our lines are open from 8:30am – 5:30pm on Monday – Friday.

How can I make a complaint ?

We are highly committed to providing the best customer service to all of our clients. If you feel that you have not received a service that you are happy with, we would be more than happy to speak with you and try our best to correct it. Please call us on 0870 352 0600 to speak with our Customer Service Team.

 

Delivery Information

How can I change/cancel my order?

To cancel or change an order that you have already placed with us, please contact our Customer Service Team on 0870 352 0600 and quote your order number/reference number.

How much do you charge for delivery and despatch?

Janitorial Supplies offer a range of affordable delivery options to suit your requirements. Working in partnership with TNT, we take great care of your purchase in transit to ensure safe delivery and excellent service. For further information regarding our delivery charges, please read our delivery guide. Please note that if you spend over £199 (ex vat) online, you will be entitled to a free delivery to any postal address in the UK mainland.

Do you deliver outside of the UK?

We currently only deliver to UK addresses. Please see our delivery guide for further information: http://janitorialsupplies.co.uk/delivery/

Can I specify a delivery date when ordering?

We aim to delivery your items within 2-3 working days for stock items, if there are any issues with your order we will contact you to arrange a delivery date as soon as your items are ready for dispatch. Please note that with all of our deliveries, someone will need to be present at the time of delivery. This is simply to make sure that the goods were delivered and received in the correct manner.

When will my order be delivered?

We provide an estimated delivery lead time next to every one of our products on our website. This is updated frequently to reflect all of our stock. You will then be asked to specify a delivery date and time when placing your order. If your order includes several different items, please note that deliveries may be made separately. If for any reason we are unable to meet your request, we will contact you to arrange a delivery date as soon as your items are ready for dispatch. Please note that with all of our deliveries, someone will need to be present at the time of delivery. This is simply to make sure that the goods were delivered and received in the correct manner.

 

Ordering & Payment

How can I pay for my order?

Please be aware that you can pay for you order in confidence online using most major credit or debit cards, including American Express, Maestro, MasterCard, Solo, Visa Credit Card, Visa Debit Card, Visa Electron. Please feel free to read our Payment Methods page for further information.

How can I view and update my account details?

To view your account details, please Log In to your account using your Email Address and Password and click My Account. Here you will be able to view and update your account details. You can also call our Customer Services Team on 0870 352 0600 to change the details of your accounts.

How do I know if my online order has been placed?

When we receive your order, we will issue you with an on screen Order Reference number. When you have successfully placed your order, you will receive an email from us which will include an Order Reference number, the product details of your order, the total and full delivery information.

Do I have to register an account with Janitorial Supplies to place an order?

Yes, you do have to set up an on-line account with us in order to place an order. Setting up an on-line account with us is a way of saving all of your personal details, thus you will not have to re enter delivery addresses for instance, We do not store credit card details. Setting up an account will enhance the ease and speed of placing an order on our website, you will also have access to past order details including invoices. To learn more about the advantages of having an on-line account with us, please read more information here: http://janitorialsupplies.co.uk/whyorderonline/

Can I register & place an order from overseas?

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).

 

First Time Visitors

Can I get a sample of a product before placing my order?

Unfortunately, we are unable to provide individual samples for our products at the moment. Please be assured that we only supply the highest quality products which are always sold in the best condition. All of our products go through a thorough quality check before shipping. If you do feel that the product is unsuitable please contact us as soon as possible within 7 days of receiving your order.

What is your cookies policy?

We use cookies to understand how frequently pages are visited and to determine which are the most popular areas of our website. We may use cookies so that we can give you a more personalised experience when returning to our website. By using our website, you are consenting for the cookies to be applied to your browser. For information on our cookies policy, please read more here: http://janitorialsupplies.co.uk/cookies/

Can I buy less than the pack size?

Unfortunately, we are unable to alter pack sizes from those stated on our site.

 

Managing Your Account

What are the benefits of creating an account?

Janitorial Supplies account holders are able to save the billing and several different shipping addresses- so you do not need to search for your address book every time you place an order with us! This also enables you to have faster order processing. By opening an account, you can access all of your past orders making it easy for you to create repeat orders. As a registered user you can create and manage your wish list and create product reviews on any product that you have ordered from us. We can offer registered users fast access to our sales/customer services team for any queries you may have, with the use of our unique support tickets. Creating an account is free, you do not need to register your credit/ debit card details and of course all of your details are stored safely and securely. To create an account, please click here.

What is your privacy policy?

Our web server automatically recognizes and collects only the visitor's domain name for internal review and then discards it. Email addresses are not automatically collected. Information/Product Requests If you provide your mailing address and/or email address, you may receive occasional offers or updates from Janitorial Supplies or our special partners. You may unsubscribe at any time. Telephone numbers provided on-line will be called only if we have questions specific to your request.vvvvvvvv

 

Security & Privacy

 

What should I do if my credit/debit card was refused while placing an order?

If your credit or debit card has been refused whilst placing your order on JanitorialSupplies.co.uk, please simply place your order once again using a different card. For details on why your card was refused, please contact your card issuer.

Are my payment details secure with Janitorial Supplies?

Yes. Please be aware that we use a Secure Server to process payment and your credit card details are always encrypted during this process. We use Sage Pay (formerly Protx) as our Payment Service Provider. It is therefore very important that you arrange delivery to an address known to your card issue; otherwise the transaction may be declined. Please read more regarding our payment methods here. Please feel free to read more about Sage Pay Security at the Sage Pay website.

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