Frequently Asked Questions
Can I get free delivery?
Yes, we offer free delivery for orders over £250. For more details, please check our shipping policy.
If you’re unsure, feel free to ask—we’re happy to help!
When will my invoice arrive?
A VAT invoice is sent to your email when you place your order. Please search your inbox with your order number.
Where is my order?
You can find your estimated dispatch date in your order confirmation email.
If that time has passed and you haven’t got your delivery yet, please email us—we’ll take a look and help you out.
Why can't I log into my account?
We updated our website in April 2025, and some old or inactive accounts were deactivated.
Please try resetting your password.
If you don’t get the reset email, you may need to create a new account. Let us know if you need help—we’re here!
What are your hours of operation?
We are open Monday–Friday, from 10:00 AM to 4:00 PM.
Have Another Question?
You can find our contact information here