By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy. Janitorial Supplies (JS) may change this policy at any time updating this page. You should check this page time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on JanitorialSupplies.co.uk you may be asked to provide certain information about yourself via an on-line registration form. You may also be asked for additional details during the ordering process, such as credit or debit card information to allow us to complete your orders.
During the registration and ordering processes you may be asked for some or all of the following information: First Name, Surname, Initials, Title, Company Name, Company Address, Home Address, Postcode, Country, Telephone, Fax, E-Mail, Username, Password, Job Title and Job Function. The information we request will be the minimum amount required for us to successfully complete your order. You may also need to give us details of any alternate delivery or invoice addresses which differ from your usual company address. Additional space is provided for these extra details during registration and as part of the ordering procedure.
We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us. We use and analyse the information we collect so that we can administer, support, improve and develop our business.
HOW LONG WE KEEP YOUR INFORMATION FOR
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We also keep this basic information about our customers for up to seven years following your most recent purchase from us, to enable us to deal efficiently with any after-sales queries that you may have. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
GENERAL DATA PROTECTION REGULATION
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request access to your personal data,
Request correction of your personal data,
Request erasure of your personal data,
Object to processing of your personal data,
Request restriction of processing your personal data,
Right to opt-out of automated profiling of your personal data,
Request transfer of your personal data,
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of JS, including:
selling and supplying goods and services to our customers;
protecting customers, employees and other individuals and maintaining their safety, health and welfare;
promoting, marketing and advertising our products and services;
sending promotional communications which are relevant and tailored to individual customers (including administering the JS loyalty scheme);
understanding our customers’ behaviour, activities, preferences, and needs;
improving existing products and services and developing new products and services;
complying with our legal and regulatory obligations;
preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
handling customer contacts, queries, complaints or disputes;
WHAT ARE COOKIES AND WHY DO WE USE THEM?
When you use the JanitorialSupplies.co.uk site, your browser may alert you to the fact that a cookie is being sent to your PC. Without a session, web sites have no "memory" and you would not be able to remain logged in when you moved between pages, as each click would treat you as a completely new visitor. Nor would you be able to have a shopping basket as there would be no mechanism to connect you to a previous website action.
JanitorialSupplies.co.uk uses a type of cookie known as a "Session Cookie" which is stored in your computer's memory and deleted when your web browser is closed. Individuals, advertisers or any other companies do not have access to cookies set by JanitorialSupplies.co.uk. This session cookie does not collect information from your computer and does not hold any personal information. It merely acts as a reference to your website session.
Session cookies used by JanitorialSupplies.co.uk are not harmful to your computer in any way, however if you choose not to accept cookies, then we use an alternative method to remember your session. You may notice a longer URL in your web browser's address bar that may contain session variables.
REMOVING AND DISABLING COOKIES
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.
For more help on how to disable your cookies or delete them visit www.aboutcookies.org
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all relevant parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and contact you where necessary with regards to your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your own individual views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented as part of the registration process, we will send you details of relevant news and promotions via email. This information is collected on an 'Opt In' basis to ensure that you only receive the news, promotions and emails that you ask for. The only exceptions to this are emails that will be generated during the transactional process i.e. order confirmations, delivery information etc. We may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know. If you ask us not to contact you again, we will update our records to ensure that we don't.
The information you provide is used solely by Janitorial Supplies. Janitorial Supplies will not share the information you provide with any outside organisations.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.
Countries outside the European Economic Area do not always have strong data protection laws.
We will only allow your information to be used by third parties when this is necessary for the performance of the contract between us. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
If you would like to change your details in the future, log into the site as normal and select the 'My Account' button from the main navigation bar and then choose the 'Account Admin' then the 'Change My Details' option from the menu.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate, kept up to date or removed if there is no legitimate reason for keeping it. If you wish to do this, please contact us or telephone 0870 350 0600 and we will make the changes within 40 calendar days of your request. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we will not charge you for amending or removing the data held.